JV
Juandre V

1 reviews | Active since Jul 2014

07 May 2015, 09:13

money hungry

Web africa doesnt care about customer service. They are so money hungry that hey will bill you for anything when they can even when they said they will issue a credit note. No credit note received, however i did receive a bill of over 800 rand for i service i didnt order. I ordered it but then the service was **** and i cancelled but web africa continued to go forth and process the order anyway and just ignore my messages. they dont care about you as a person, they just want your money and then they leave you in the dark. You get almost none to some feedback but when you get feedback, its too late as they take a month to reply on anything. I refuse to pay for your mistake. Worst ISP in the world. will vote for you to be number 1 worst ISP of the year.<br> <br> Please dont call as your agents dont care about my problems when they talk to me nor do they care what i say. I will swear at them if they give me a call as im fed up with your **** service!<br> <br> You make promises you cant keep.

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Replies (1)
Webafrica
Webafrica's reply11 May 2015, 15:49
Official
Hello M4N14X,

We're sorry for the unsatisfactory service you received from us. We understand why you're upset and we should have provided you with constant feedback.

Our guys were in touch to rectify this issue and they've app**** credit notes on your account. I can confirm that the credit notes were approved and please email our Billing team the account details you'd like us to refund the money to. The email address is: ***

We're sorry that you're leaving us on a negative note and we wish you all the best with your new ISP.

Regards
Mkhululi
Online Team