MM
Makabongwe M
1 reviews | Active since Dec 2015
27 Mar 2026, 13:12
Money First | Training Issue | No Internet | Where is first line support?
I now understand why this company has a 2.1-star rating—it’s as shocking as their service and communication. I honestly wonder whose “brilliant” idea it was to use WhatsApp for technical issues, yet it seems we have to train their staff ourselves.
A call was logged on Saturday, 21 March 2026, and for the entire week we had to chase them for feedback. The standard response was always “24 to 72 hours.” Eventually, it was escalated to OpenServe, and we were promised it would be resolved in 24 hours. Today is 27 March 2026—that’s an unacceptable SLA.
Monthly payments are made on time, yet there’s no service. I need this resolved immediately. At this point, I’m requesting a refund. Reference: #386625
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
27 Mar 2026, 13:34 Hi Makabongwe.Thank you for your detailed feedback and for sharing your experience. We completely understand your frustration and the impact delays like this can have, especially when timely service is expected. We see that our tech agent is actively assisting you with your concerns via Chat Reference: #***2 and will guide you directly on the next steps. Your feedback about our response times and communication has also been shared with the customer journey and technical teams, so we can improve processes and reduce wait times going forward. We truly appreciate your patience and understanding as we work to resolve this matter promptly. Thank you for giving us the opportunity to make this right.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply27 Mar 2026, 13:34
Official
Hi Makabongwe.Thank you for your detailed feedback and for sharing your experience. We completely understand your frustration and the impact delays like this can have, especially when timely service is expected. We see that our tech agent is actively assisting you with your concerns via Chat Reference: #***2 and will guide you directly on the next steps. Your feedback about our response times and communication has also been shared with the customer journey and technical teams, so we can improve processes and reduce wait times going forward. We truly appreciate your patience and understanding as we work to resolve this matter promptly. Thank you for giving us the opportunity to make this right.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
MM
Makabongwe M's updateReviewer Update
27 Mar 2026, 13:38The response from the live chat wasn't helpful. I was given the standard response which is system generated "in-progress" which doesn't help me at all. What is the ref for OpenServe? Why was it only logged on Wednesday?
MM
Makabongwe M's update27 Mar 2026, 13:38
Reviewer Update
The response from the live chat wasn't helpful. I was given the standard response which is system generated "in-progress" which doesn't help me at all. What is the ref for OpenServe? Why was it only logged on Wednesday?
Webafrica's replyOfficial
27 Mar 2026, 14:42Hi Makabongwe,
Thank you for your feedback. We understand how frustrating it must be to receive generic “in-progress” updates without clear information, especially when you’re trying to track the progress of your fault.
To provide clarity, your initial Openserve reference was 60ARK210326. This was later closed by Openserve, and a new reference 108ARK250326 was logged to continue addressing the issue.
Our team that manages Openserve line faults is actively following up on your case as it progresses. They will provide you with updates via SMS as soon as there is any feedback from Openserve.
We appreciate your patience while the team works on resolving this for you. If you would like us to check in further or provide additional updates, please send us a direct message on Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
Thank you for your feedback. We understand how frustrating it must be to receive generic “in-progress” updates without clear information, especially when you’re trying to track the progress of your fault.
To provide clarity, your initial Openserve reference was 60ARK210326. This was later closed by Openserve, and a new reference 108ARK250326 was logged to continue addressing the issue.
Our team that manages Openserve line faults is actively following up on your case as it progresses. They will provide you with updates via SMS as soon as there is any feedback from Openserve.
We appreciate your patience while the team works on resolving this for you. If you would like us to check in further or provide additional updates, please send us a direct message on Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply27 Mar 2026, 14:42
Official
Hi Makabongwe,
Thank you for your feedback. We understand how frustrating it must be to receive generic “in-progress” updates without clear information, especially when you’re trying to track the progress of your fault.
To provide clarity, your initial Openserve reference was 60ARK210326. This was later closed by Openserve, and a new reference 108ARK250326 was logged to continue addressing the issue.
Our team that manages Openserve line faults is actively following up on your case as it progresses. They will provide you with updates via SMS as soon as there is any feedback from Openserve.
We appreciate your patience while the team works on resolving this for you. If you would like us to check in further or provide additional updates, please send us a direct message on Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
Thank you for your feedback. We understand how frustrating it must be to receive generic “in-progress” updates without clear information, especially when you’re trying to track the progress of your fault.
To provide clarity, your initial Openserve reference was 60ARK210326. This was later closed by Openserve, and a new reference 108ARK250326 was logged to continue addressing the issue.
Our team that manages Openserve line faults is actively following up on your case as it progresses. They will provide you with updates via SMS as soon as there is any feedback from Openserve.
We appreciate your patience while the team works on resolving this for you. If you would like us to check in further or provide additional updates, please send us a direct message on Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew