NR
Nic R

1 reviews | Active since Sept 2011

21 Jun 2017, 13:16

Money Deducted From My Creditcard without Consent

<p>An amount of R822 was deducted from my credit card with the simple description of "WebAfrica Woodstock". I do not have any services with you, and I also do not host any sites with you. I would like a refund ASAP. I am on the brink of making a case at the police station. I also mailed the email addresses you reply with so don't try to give me the standard lame email this or that response!!! This is now almost a month later and still I do not have my money back.</p>

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Replies (2)
Webafrica
Webafrica's reply22 Jun 2017, 07:48
Official

Hello ,

Thank you so much for your enquiry.

We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

NR
Nic R's update22 Jun 2017, 07:53
Reviewer Update

Yes, I knew you were going to slap the normal response here.

1. I SENT EMAILS TO BOTH THOSE ADDRESSES ON THE 7th of JUNE

2. I do not have an order number, as I did not place an order. Money went off my card FOR NO ORDER! And without authorisation.

3. I have had a ticket number for longer than a month with no progress.