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bongeka D
1 reviews | Active since Jul 2015
31 Aug 2026, 09:40
Misrepresentation and atrocious services
Today is my second day with no connectivity, been trying to troubleshoot since yesterday morning while I pay for the maximum speed yet I am having to buy data since yesterday. Atrocious support channels. This is misrepresentation of the service I signed up for.
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Webafrica's replyOfficial
31 Aug 2026, 13:28Hi Bongeka,
We understand how frustrating it must be to be without connectivity for a second day, especially after spending so much time trying to troubleshoot the issue and feeling unsupported while seeking assistance. This is certainly not the experience we strive to provide. There are currently no visible issues showing on the service from our side. As a next step, please remove the SIM card from the router for approximately 15 seconds and then insert it again while the router remains powered on. Once done, reboot the router and test whether the connection has been restored.If the connection remains down, please let us know what the network light on the router is doing (solid, flashing, off, or a specific colour). This information will help us determine the most appropriate way forward and provide further assistance.Should you still experience difficulties after completing the above steps, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without connectivity for a second day, especially after spending so much time trying to troubleshoot the issue and feeling unsupported while seeking assistance. This is certainly not the experience we strive to provide. There are currently no visible issues showing on the service from our side. As a next step, please remove the SIM card from the router for approximately 15 seconds and then insert it again while the router remains powered on. Once done, reboot the router and test whether the connection has been restored.If the connection remains down, please let us know what the network light on the router is doing (solid, flashing, off, or a specific colour). This information will help us determine the most appropriate way forward and provide further assistance.Should you still experience difficulties after completing the above steps, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 13:28
Official
Hi Bongeka,
We understand how frustrating it must be to be without connectivity for a second day, especially after spending so much time trying to troubleshoot the issue and feeling unsupported while seeking assistance. This is certainly not the experience we strive to provide. There are currently no visible issues showing on the service from our side. As a next step, please remove the SIM card from the router for approximately 15 seconds and then insert it again while the router remains powered on. Once done, reboot the router and test whether the connection has been restored.If the connection remains down, please let us know what the network light on the router is doing (solid, flashing, off, or a specific colour). This information will help us determine the most appropriate way forward and provide further assistance.Should you still experience difficulties after completing the above steps, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without connectivity for a second day, especially after spending so much time trying to troubleshoot the issue and feeling unsupported while seeking assistance. This is certainly not the experience we strive to provide. There are currently no visible issues showing on the service from our side. As a next step, please remove the SIM card from the router for approximately 15 seconds and then insert it again while the router remains powered on. Once done, reboot the router and test whether the connection has been restored.If the connection remains down, please let us know what the network light on the router is doing (solid, flashing, off, or a specific colour). This information will help us determine the most appropriate way forward and provide further assistance.Should you still experience difficulties after completing the above steps, please continue engaging with us via direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew