Misrepresentation

Yesterday our internet went down, called webafrica and held on to long then dropped the call, rebooted router and ont and then still no internet. Called again and after 25min did they not answer the phone. (Ps. pls rid those ****py jokes, not even funny).

Anyhow I then called Vumatel, they advised everything is fine with them, I also tested the fibre line with the PON meter and got a good db reading. Called webafrica again and and after 30m did the seem to have the courage to pick up the phone. The techie advised it is Vumatel not them, so now he is also lying to me, he is bringing the company name in disrepute,

Now this morning everything is still off, called again no answer, called Vumatel and they advised it is specifically webafrica only that is off, called webafrica again and held on for too long.

First of all, the reason there are private companies out there is because of lack of service from SOE's. But even the SOE's answer their phone quicker than you. I am looking at my options in shifting my fibre to another ISP. 2ndly never lie to a client meaning do not misrepresent yourself on behalf of a company.

Gerrie van Aswegen