misleading customers.

in the month of June I had notified webafrica that I will be moving homes and I need to cancel the line at my current address, the lady that I can't recall her name over the phone, said that's its fine cause I have served my 1year with the service provider and I will not be charged an x amount, in the month of November I pull a bill out and it shows nil, few days go by and I get a bill for the amount of R2880 , and wen I do try and contact them the call drops and the whatsapp service is a waste of my time and effort, Webafrica misreads their customer's , advice to all do not sign up with these ********.