Misleading and **** to

On the 28th April I made easy pay payment for fibre connection at Address.later going on my account to check if everything is in order I don't see my payment.contact webafrica immediately, to find out my number is linked to someone's account.a number i have for more than 10 years.i was then advise I need to speak to vuma get my money back I was told I need to speak to webafrica as they are the isp.query upon query has been logged for over 2 months to get my money back I was promised 24-48 hours everytime.almost 3 months later I'm now told I can't get my money back.i have been misleaded and **** to by webafrica.no customer service.