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Kgomotso L

1 reviews | Active since Nov 2024

12 Mar 2025, 09:31

Misleading Advertising and Unexpected Charges - WebAfrica WiFi Service

*Title:* Misleading Advertising and Unexpected Charges - WebAfrica WiFi Service

*Rating:* (1/5 stars)

I'm extremely disappointed with my experience with WebAfrica's WiFi service. I signed up after seeing their Facebook ad advertising uncapped WiFi for R249/month. However, what they didn't disclose was an additional R249 delivery fee.

When I spoke to their agent on Feb 24th, they confirmed the R249 price and told me to pay by March 1st. But when they debited my account, I was shocked to see a total of R663 deducted. This included:

- R249 delivery fee (not disclosed in the ad) - R45 data usage for the remainder of February - R50 debit order bounce penalty - R319 WiFi fee (instead of the advertised R249)

I'm unhappy with the misleading advertising and the unexpected charges. I hope WebAfrica takes responsibility for their mistakes and refunds the excess amount.

*Warning to others:* Be cautious when signing up with WebAfrica, and make sure to ask about all the fees involved.

Feel free to modify the review to fit your personal style and experience.

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