Misleading

I ordered fiber and verified that my location has it available . I placed the order and made a payment. A few hours later, I received a call informing me that the infrastructure in my area is Vodacom, and I would not be able to proceed with the order unless I selected Vodacom as my internet service provider. I declined, stating that I do not like Vodacom or the brand as a whole. The representative began explaining that the infrastructure belongs to Vodacom, and regardless of the internet service provider (ISP), it must be Vodacom and that I will make a once-off payment which amounted to approximately 1000. I reiterated my refusal and requested a refund of my payment made for the order, . A few hours later, I received another call from a different consultant and an email reiterating the same information. Both times, I requested that the order be canceled and the refund be processed. I receive an invoice indicating that I had received a credit note on their clientportal for future use orders. I was deeply disappointed and upset because I had explicitly requested a refund for a product and that I will no longer do business with them. It is clear that the company does not have the product I am interested in, and I was given a credit note instead of a refund. This situation was highly misleading and caused me significant distress.