1 reviews | Active since Aug 2009
"Misinformed" - now have to pay full price?
Spoke to a Web Africa agent via the live chat portal, who informed me that I was able to purchase the LTE router at the special price and sign up for the service but only have it activated beginning October. This agent agreed to call me an hour later to complete the sign up process.
2 days later and the router is back to its full price, I am then informed telephonically by Web Africa that they are not able to assist, even after the agent agreed to the above, and that I was misinformed.
Had I been correctly informed, I would have signed up immediately for the service in order to obtain the special price of the router.
Web Africa's *********** staff has essentially cost me money, this is the same ISP that I have been using for the last few years. Funny enough, they could not even find my chat with the agent - how convenient.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah