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Pamela M

1 reviews | Active since Aug 2022

26 Oct 2023, 10:28

Misinformation and miss selling to make sales

It is ridiculous how I need to be chatting to this provider every single day for ours. The ********* behaviors and the advisors tell you miss information just to get you off the line, at point of sale sales **** to me and told me I would be debited on the first on the month, to find you guys debited my account 5 days early causing me to recieve bank charges and you threatening to suspend my services. I immediately enquired with the billing department which is the most unhelpful department and everyone says something different. I spoke to someone last night which reassured me that my services will not be suspended and they will debit on the first. Today I get a sms saying my services are suspended. How ridiculous is this... So I contactwd them today again again again so over contacting this company who bluntly is ignoring what previous advisors had promised me as a customer and doesn't care keeping me suspended when I only get paid the first. We Africa didn't have the decency to sms or email me with the statement and advise when the pro rata amount would be taken Its not okay just to debit, not provide a client with all information and then the client gets punished. I will not refer you guys to anyone!

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