****mers dont want to process my refund.

App**** for a new line with Webafrica on the 26th of October, Was given a link to my dashboard to make payment which I did, then upon following up was told that it doesn't reflect on their end it went straight to Vuma which was confusing because I made that payment on their dashboard. Made a second payment and requested for a refund for the first one since the 26th of October. I have been taken from pillar to post, given different timelines for when the refund will be processed. Seems everyone there is working besides their refund team. Firstly when I followed up, I was told the refund team was waiting for my banking details. Strange no calls and texts to advise, I would'nt have known until I followed up. Gave them the details and was advised to wait 24 to 72 hours for the funds to reflect. After 72 was told 2 to 7 business days. Today I am told 24 to 48 hours which I doubt because it seems not everyone working there knows the refund process and to make matters worse their refund team is not interested in working. I cannot even get them to consider that amount as payment for next month subscription. I feel ****med.