PN
Phumzile N
1 reviews | Active since Feb 2019
17 Aug 2026, 11:28
****MERS AND *******
MY WIFI HAS BEEN DISCONNECTED FOR 5 DAYS NOW AND THE COMPANY KEEPS ON BLAMING AN OUTAGE THAT WAS FIXED DAYS AGO. OTHER SERVICE PROVIDERS ARE WORKING AND I AM DISCONNECTED. I USE THIS WIFI FOR WORK AND WHAT MAKES ME LIVID IS THAT I HAVE PAID FOR THIS SERVICE AND NOW I HAVE TO PAY EXTRA FOR AN ALTERNATIVE BECAUSE WEBAFRICA DECIDED TO CUT MY SERVICES. I WANT ALL THE MONEY I HAVE SPENT ON MY BACKUP CONNECTION TO BE PAID BACK BECAUSE I HAVE PAID FOR MY WIFI ALREADY AND I CANNOT USE THE SERVICE I HAVE PAID WITH MY OWN MONEY!!!!!!!!
Helpful (0)
Replies (11)0
Replies (11)
Webafrica's replyOfficial
17 Aug 2026, 11:46Hi Phumzile,
We understand how frustrating this is, especially when you rely on your connection for work and have already paid for your Webafrica service. Having to pay for an alternative connection while your service remains unavailable only adds to the situation.Please send us a DM with the account details linked to the affected service, so we can check the current status of the connection and investigate why you’re still offline despite the reported outage being resolved.Warm regards,
Webafrica Crew
We understand how frustrating this is, especially when you rely on your connection for work and have already paid for your Webafrica service. Having to pay for an alternative connection while your service remains unavailable only adds to the situation.Please send us a DM with the account details linked to the affected service, so we can check the current status of the connection and investigate why you’re still offline despite the reported outage being resolved.Warm regards,
Webafrica Crew
Webafrica's reply17 Aug 2026, 11:46
Official
Hi Phumzile,
We understand how frustrating this is, especially when you rely on your connection for work and have already paid for your Webafrica service. Having to pay for an alternative connection while your service remains unavailable only adds to the situation.Please send us a DM with the account details linked to the affected service, so we can check the current status of the connection and investigate why you’re still offline despite the reported outage being resolved.Warm regards,
Webafrica Crew
We understand how frustrating this is, especially when you rely on your connection for work and have already paid for your Webafrica service. Having to pay for an alternative connection while your service remains unavailable only adds to the situation.Please send us a DM with the account details linked to the affected service, so we can check the current status of the connection and investigate why you’re still offline despite the reported outage being resolved.Warm regards,
Webafrica Crew
PN
Phumzile N's updateReviewer Update
17 Aug 2026, 14:48DTILL WAITING FOR FEEDBACK ON THIS, AND I REP**** IN TIME. MY SERVICES ARE STILL OFF AND NO ONE HAS THE DECENCY TO REPLY OR LET ME KNOW WHAT IS HAPPENING. THE EMAIL I SENT TO THE COMPLAINTS DEPARTMENT HAS BEEN IGNORED AND THERES NO AKNOWLEDGEMENT OF RECEIVING IT OR WORKING ON THE ISSUE AT HAND.
PN
Phumzile N's update17 Aug 2026, 14:48
Reviewer Update
DTILL WAITING FOR FEEDBACK ON THIS, AND I REP**** IN TIME. MY SERVICES ARE STILL OFF AND NO ONE HAS THE DECENCY TO REPLY OR LET ME KNOW WHAT IS HAPPENING. THE EMAIL I SENT TO THE COMPLAINTS DEPARTMENT HAS BEEN IGNORED AND THERES NO AKNOWLEDGEMENT OF RECEIVING IT OR WORKING ON THE ISSUE AT HAND.
Webafrica's replyOfficial
17 Aug 2026, 14:59Hello Phumzile
Thank you for your details.
We see that our Support already managed to assist you and addressed your concerns earlier today. Please feel free to reach out to us for any further support. We are here for you.
Warm regards,
Webafrica Crew
Thank you for your details.
We see that our Support already managed to assist you and addressed your concerns earlier today. Please feel free to reach out to us for any further support. We are here for you.
Warm regards,
Webafrica Crew
Webafrica's reply17 Aug 2026, 14:59
Official
Hello Phumzile
Thank you for your details.
We see that our Support already managed to assist you and addressed your concerns earlier today. Please feel free to reach out to us for any further support. We are here for you.
Warm regards,
Webafrica Crew
Thank you for your details.
We see that our Support already managed to assist you and addressed your concerns earlier today. Please feel free to reach out to us for any further support. We are here for you.
Warm regards,
Webafrica Crew
PN
Phumzile N's updateReviewer Update
17 Aug 2026, 15:28ADDRESSED THE ISSUE? HOW WAS THE ISSUE ADDRESSED? AND WHAT WAS THE SOLUTION AS MY SERVICES ARE STILL OFF AND DISCONNECTED?
PN
Phumzile N's update17 Aug 2026, 15:28
Reviewer Update
ADDRESSED THE ISSUE? HOW WAS THE ISSUE ADDRESSED? AND WHAT WAS THE SOLUTION AS MY SERVICES ARE STILL OFF AND DISCONNECTED?
Webafrica's replyOfficial
17 Aug 2026, 15:53Hi Phumzile
Please confirm if your LOS light remains red after restarting your hardware.
Warm regards,
Webafrica Crew
Please confirm if your LOS light remains red after restarting your hardware.
Warm regards,
Webafrica Crew
Webafrica's reply17 Aug 2026, 15:53
Official
Hi Phumzile
Please confirm if your LOS light remains red after restarting your hardware.
Warm regards,
Webafrica Crew
Please confirm if your LOS light remains red after restarting your hardware.
Warm regards,
Webafrica Crew
PN
Phumzile N's updateReviewer Update
17 Aug 2026, 15:56THERE IS NO RED LIGHT ON MY ROUTER, PON IS GREEN AND POWER IS GREEN. AND I HAVE SAID THIS BEFORE.
PN
Phumzile N's update17 Aug 2026, 15:56
Reviewer Update
THERE IS NO RED LIGHT ON MY ROUTER, PON IS GREEN AND POWER IS GREEN. AND I HAVE SAID THIS BEFORE.
Webafrica's replyOfficial
17 Aug 2026, 16:24Hi Phumzile
We have arranged for our Support team to get in touch to troubleshoot the connection and assist you with a way forward on ***.
Warm regards,
Webafrica Crew
We have arranged for our Support team to get in touch to troubleshoot the connection and assist you with a way forward on ***.
Warm regards,
Webafrica Crew
Webafrica's reply17 Aug 2026, 16:24
Official
Hi Phumzile
We have arranged for our Support team to get in touch to troubleshoot the connection and assist you with a way forward on ***.
Warm regards,
Webafrica Crew
We have arranged for our Support team to get in touch to troubleshoot the connection and assist you with a way forward on ***.
Warm regards,
Webafrica Crew
PN
Phumzile N's updateReviewer Update
17 Aug 2026, 16:40MY CONNECTION IS STILL DISCONNECTED AND YOU ARE REFERRING ME TO SOMEONE ELSE, WHY?
PN
Phumzile N's update17 Aug 2026, 16:40
Reviewer Update
MY CONNECTION IS STILL DISCONNECTED AND YOU ARE REFERRING ME TO SOMEONE ELSE, WHY?
Webafrica's replyOfficial
17 Aug 2026, 16:46Hi Phumzile
Teams confirmed contact with the customer to discuss the following:
Warm regards,
Webafrica Crew
Teams confirmed contact with the customer to discuss the following:
- Issue linked to INC-***.
- The latest update regarding the outage was provided.
- The customer was advised of the current status and next steps.
Warm regards,
Webafrica Crew
Webafrica's reply17 Aug 2026, 16:46
Official
Hi Phumzile
Teams confirmed contact with the customer to discuss the following:
Warm regards,
Webafrica Crew
Teams confirmed contact with the customer to discuss the following:
- Issue linked to INC-***.
- The latest update regarding the outage was provided.
- The customer was advised of the current status and next steps.
Warm regards,
Webafrica Crew
PN
Phumzile N's updateReviewer Update
18 Aug 2026, 09:27 MY CONNECTION IS STILL DISCONNECTED AND YOU RECYCLING THE SAME MESSAGE AND SENDING IT TO ME AND THERES NO MOVEMENT, THERES NO PROGRESS!!! THERES NO CONFIRMATION OF WHEN MY SERVICES WILL BE RESTORED!!! THE EMAIL I SENT YESTERDAY STILL HAS NOT BEEN REP**** TO!!!!
PN
Phumzile N's update18 Aug 2026, 09:27
Reviewer Update
MY CONNECTION IS STILL DISCONNECTED AND YOU RECYCLING THE SAME MESSAGE AND SENDING IT TO ME AND THERES NO MOVEMENT, THERES NO PROGRESS!!! THERES NO CONFIRMATION OF WHEN MY SERVICES WILL BE RESTORED!!! THE EMAIL I SENT YESTERDAY STILL HAS NOT BEEN REP**** TO!!!!
Webafrica's replyOfficial
18 Aug 2026, 09:38Hi Phumzile,
We understand your frustration with the ongoing disconnection and the lack of clear progress updates.There is currently an outage affecting your area, and our technicians are working on a resolution to restore services. We’ve also submitted a follow-up to the relevant team for an update on the restoration progress.We’ll provide further feedback as soon as more information is available.Warm regards,
Webafrica Crew
We understand your frustration with the ongoing disconnection and the lack of clear progress updates.There is currently an outage affecting your area, and our technicians are working on a resolution to restore services. We’ve also submitted a follow-up to the relevant team for an update on the restoration progress.We’ll provide further feedback as soon as more information is available.Warm regards,
Webafrica Crew
Webafrica's reply18 Aug 2026, 09:38
Official
Hi Phumzile,
We understand your frustration with the ongoing disconnection and the lack of clear progress updates.There is currently an outage affecting your area, and our technicians are working on a resolution to restore services. We’ve also submitted a follow-up to the relevant team for an update on the restoration progress.We’ll provide further feedback as soon as more information is available.Warm regards,
Webafrica Crew
We understand your frustration with the ongoing disconnection and the lack of clear progress updates.There is currently an outage affecting your area, and our technicians are working on a resolution to restore services. We’ve also submitted a follow-up to the relevant team for an update on the restoration progress.We’ll provide further feedback as soon as more information is available.Warm regards,
Webafrica Crew