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Slindile C
1 reviews | Active since Sept 2025
04 Mar 2026, 17:00
****mers!
On the 17th of June 2025 I received a bill from WebAfrica, I paid on the given account only to find out I am supposed to pay to Vumatel not WebAfrica. I alerted WebAfrica on their Whatsapp channel on the same day. They dragged me from consultant to consultant forever saying it has been escalated to the accounts department. One said it will be redirected on to Vumatel, following month they did no such I had to pay for my subscription as always. I followed up again and again being sent to different consultants. On the 10th of October 2025 they said it was refunded on the 23rd of July 2025, I never recieved it. They asked for my 3 months bank statement for the account I paid from and that they had used for refund I did. Still the matter was never resolved. Till today that money was never sent to my account.
Helpful (0)
Replies (16)0
Replies (16)
Webafrica's replyOfficial
04 Mar 2026, 17:13Hello Slindile. We completely understand how frustrating this situation has been, especially having to follow up repeatedly and not seeing the refund reflected in your account. Being transferred between multiple consultants and providing the requested documents without resolution would understandably be very stressful. To get this resolved, we have reached out to our Finance team to review your profile and advise on the best way forward as a matter of urgency. They will assess the payment history and ensure that the appropriate steps are taken to correct this issue as soon as possible. Thank you for your patience and for providing all the required documentation. We are committed to resolving this matter swiftly and ensuring your account is in order. R^
Webafrica's reply04 Mar 2026, 17:13
Official
Hello Slindile. We completely understand how frustrating this situation has been, especially having to follow up repeatedly and not seeing the refund reflected in your account. Being transferred between multiple consultants and providing the requested documents without resolution would understandably be very stressful. To get this resolved, we have reached out to our Finance team to review your profile and advise on the best way forward as a matter of urgency. They will assess the payment history and ensure that the appropriate steps are taken to correct this issue as soon as possible. Thank you for your patience and for providing all the required documentation. We are committed to resolving this matter swiftly and ensuring your account is in order. R^
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Slindile C's updateReviewer Update
19 Mar 2026, 19:59I still have not received my money, false promises always! You ****** ****mers!
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Slindile C's update19 Mar 2026, 19:59
Reviewer Update
I still have not received my money, false promises always! You ****** ****mers!
Webafrica's replyOfficial
20 Mar 2026, 07:22Morning Slindile.
We are truly sorry for the time taken to get this resolved. We have logged an urgent follow-up directly with the Invoicing team, who deal with all Vuma Reach refunds. They will review the profile and advise ASAP. rEF#MBJ09
Warm regards,
Webafrica Crew
We are truly sorry for the time taken to get this resolved. We have logged an urgent follow-up directly with the Invoicing team, who deal with all Vuma Reach refunds. They will review the profile and advise ASAP. rEF#MBJ09
Warm regards,
Webafrica Crew
Webafrica's reply20 Mar 2026, 07:22
Official
Morning Slindile.
We are truly sorry for the time taken to get this resolved. We have logged an urgent follow-up directly with the Invoicing team, who deal with all Vuma Reach refunds. They will review the profile and advise ASAP. rEF#MBJ09
Warm regards,
Webafrica Crew
We are truly sorry for the time taken to get this resolved. We have logged an urgent follow-up directly with the Invoicing team, who deal with all Vuma Reach refunds. They will review the profile and advise ASAP. rEF#MBJ09
Warm regards,
Webafrica Crew
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Slindile C's updateReviewer Update
30 Mar 2026, 20:3810 days later, I am still waiting for the urgent follow up feedback!!! Ngeke ngyeke ukufuna imali yami!!! NGIYAYIFUNA!!!
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Slindile C's update30 Mar 2026, 20:38
Reviewer Update
10 days later, I am still waiting for the urgent follow up feedback!!! Ngeke ngyeke ukufuna imali yami!!! NGIYAYIFUNA!!!
Webafrica's replyOfficial
31 Mar 2026, 08:38 Hello Slindile. Sincerest apologies for any frustration. We can confirm that a refund was processed to the banking details provided (Account number ending 613) on 23 July 2025.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply31 Mar 2026, 08:38
Official
Hello Slindile. Sincerest apologies for any frustration. We can confirm that a refund was processed to the banking details provided (Account number ending 613) on 23 July 2025.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
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Slindile C's updateReviewer Update
31 Mar 2026, 09:01I never received it, I provided you with a 3-months bank statement of the said account and there was no transaction from you. I can still send it if you want. NGIFUNA IMALI YAMI!
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Slindile C's update31 Mar 2026, 09:01
Reviewer Update
I never received it, I provided you with a 3-months bank statement of the said account and there was no transaction from you. I can still send it if you want. NGIFUNA IMALI YAMI!
Webafrica's replyOfficial
31 Mar 2026, 09:49Hello Slindile. Our banking statements confirm the refund was actioned and completed as detailed above.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply31 Mar 2026, 09:49
Official
Hello Slindile. Our banking statements confirm the refund was actioned and completed as detailed above.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
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Slindile C's updateReviewer Update
31 Mar 2026, 09:51Manje idliwe ubani ke? Please send me proof of your transaction as I provided you with proof that you did not pay
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Slindile C's update31 Mar 2026, 09:51
Reviewer Update
Manje idliwe ubani ke? Please send me proof of your transaction as I provided you with proof that you did not pay
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Slindile C's updateReviewer Update
31 Mar 2026, 10:02So I must just take your word? Yet I have given proof that I did not receive it.
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Slindile C's update31 Mar 2026, 10:02
Reviewer Update
So I must just take your word? Yet I have given proof that I did not receive it.
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Slindile C's updateReviewer Update
31 Mar 2026, 10:14How do I prove that? Who do I ask where did the money go without proof that you paid it? Does it not prove to you on my statement that it never came through? Or perhaps I overlooked it on my statement? Because if I did please enlighten me.
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Slindile C's update31 Mar 2026, 10:14
Reviewer Update
How do I prove that? Who do I ask where did the money go without proof that you paid it? Does it not prove to you on my statement that it never came through? Or perhaps I overlooked it on my statement? Because if I did please enlighten me.
Webafrica's replyOfficial
31 Mar 2026, 10:20 Hello Slindile. Our banking statements confirm the refund was actioned and completed as detailed above.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply31 Mar 2026, 10:20
Official
Hello Slindile. Our banking statements confirm the refund was actioned and completed as detailed above.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
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Slindile C's updateReviewer Update
31 Mar 2026, 11:35Why was I asked to submit my bank statement if it was not to prove that the money never went through?
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Slindile C's update31 Mar 2026, 11:35
Reviewer Update
Why was I asked to submit my bank statement if it was not to prove that the money never went through?
Webafrica's replyOfficial
31 Mar 2026, 11:43Hi Slindile.
The team would request a bank statement in an effort to assist. According to the systems, the refund has been processed using the banking details mentioned above.
Warm regards,
Webafrica Crew
The team would request a bank statement in an effort to assist. According to the systems, the refund has been processed using the banking details mentioned above.
Warm regards,
Webafrica Crew
Webafrica's reply31 Mar 2026, 11:43
Official
Hi Slindile.
The team would request a bank statement in an effort to assist. According to the systems, the refund has been processed using the banking details mentioned above.
Warm regards,
Webafrica Crew
The team would request a bank statement in an effort to assist. According to the systems, the refund has been processed using the banking details mentioned above.
Warm regards,
Webafrica Crew
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Slindile C's updateReviewer Update
31 Mar 2026, 11:46I did submit and I will submit again if you want! To whom do I send it to now?
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Slindile C's update31 Mar 2026, 11:46
Reviewer Update
I did submit and I will submit again if you want! To whom do I send it to now?
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Slindile C's updateReviewer Update
22 Apr 2026, 08:17I’m still waiting for proof of payment from you, you have my bank statement
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Slindile C's update22 Apr 2026, 08:17
Reviewer Update
I’m still waiting for proof of payment from you, you have my bank statement
Webafrica's replyOfficial
22 Apr 2026, 09:19Hello Slindile,
We understand your concern regarding the proof of payment and the delay in receiving confirmation, especially as this requires clarity and resolution.
We have escalated your query and requested the Invoicing Team to urgently follow up and advise as soon as possible. This matter has been flagged for priority handling to ensure it is addressed without further delay.
Kind regards,
Webafrica Crew
We understand your concern regarding the proof of payment and the delay in receiving confirmation, especially as this requires clarity and resolution.
We have escalated your query and requested the Invoicing Team to urgently follow up and advise as soon as possible. This matter has been flagged for priority handling to ensure it is addressed without further delay.
Kind regards,
Webafrica Crew
Webafrica's reply22 Apr 2026, 09:19
Official
Hello Slindile,
We understand your concern regarding the proof of payment and the delay in receiving confirmation, especially as this requires clarity and resolution.
We have escalated your query and requested the Invoicing Team to urgently follow up and advise as soon as possible. This matter has been flagged for priority handling to ensure it is addressed without further delay.
Kind regards,
Webafrica Crew
We understand your concern regarding the proof of payment and the delay in receiving confirmation, especially as this requires clarity and resolution.
We have escalated your query and requested the Invoicing Team to urgently follow up and advise as soon as possible. This matter has been flagged for priority handling to ensure it is addressed without further delay.
Kind regards,
Webafrica Crew