TD
Thillayazhagan D
1 reviews | Active since Aug 2026
29 Aug 2026, 14:13
Mandisa was helpful but I'm very limited to reporting faults as the Wattsapp chat takes very long to respond
Mandisa was helpful but I'm very limited to reporting faults as the Wattsapp chat takes very long to respond. A contact number will be helpful and an easier way to resolve problems.
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Replies (1)
Webafrica's replyOfficial
31 Aug 2026, 09:59Hi Thillayazhagan,
Thank you for sharing your honest feedback. It’s good to hear that Mandisa was able to assist you, and we also understand how frustrating it can be when you’re trying to report a fault and have to wait for a response before moving forward. Your suggestion around having a more direct way to report and resolve faults is valuable, particularly when the service needs attention urgently. We’ll ensure this feedback is noted as we continue looking at ways to make support more accessible and efficient. We appreciate you taking the time to highlight both what worked well and where we can improve. Our aim is to make it easier for customers to reach us and get the right assistance without unnecessary waiting.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Thank you for sharing your honest feedback. It’s good to hear that Mandisa was able to assist you, and we also understand how frustrating it can be when you’re trying to report a fault and have to wait for a response before moving forward. Your suggestion around having a more direct way to report and resolve faults is valuable, particularly when the service needs attention urgently. We’ll ensure this feedback is noted as we continue looking at ways to make support more accessible and efficient. We appreciate you taking the time to highlight both what worked well and where we can improve. Our aim is to make it easier for customers to reach us and get the right assistance without unnecessary waiting.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply31 Aug 2026, 09:59
Official
Hi Thillayazhagan,
Thank you for sharing your honest feedback. It’s good to hear that Mandisa was able to assist you, and we also understand how frustrating it can be when you’re trying to report a fault and have to wait for a response before moving forward. Your suggestion around having a more direct way to report and resolve faults is valuable, particularly when the service needs attention urgently. We’ll ensure this feedback is noted as we continue looking at ways to make support more accessible and efficient. We appreciate you taking the time to highlight both what worked well and where we can improve. Our aim is to make it easier for customers to reach us and get the right assistance without unnecessary waiting.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Thank you for sharing your honest feedback. It’s good to hear that Mandisa was able to assist you, and we also understand how frustrating it can be when you’re trying to report a fault and have to wait for a response before moving forward. Your suggestion around having a more direct way to report and resolve faults is valuable, particularly when the service needs attention urgently. We’ll ensure this feedback is noted as we continue looking at ways to make support more accessible and efficient. We appreciate you taking the time to highlight both what worked well and where we can improve. Our aim is to make it easier for customers to reach us and get the right assistance without unnecessary waiting.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew