Making promises that can't be kept! Extremely unprofessional! Not a good beginning!

<p>I received an email on the 28th of June from Dawn Brummer regarding arrangements of the delivery of my fibre router. She asked if the 28th would suit me for delivery or if another date should be arranged.</p> <p> </p> <p>I rep**** asking if it can please be delivered on the 29th of June.</p> <p>10:30 this morning, on the 29th of June, I again emailed her to ask if she can confirm the delivery? I have yet to receive a reply from her!</p> <p> </p> <p>After receiving no feedback I chatted with a WebAfrica consultant on the live chat option. He confirmed delivery of the router will be today as it has been dispatched.</p> <p> </p> <p>I phoned WebAfrica 17:30 asking if the router is still on it's way. The consultant confirmed that she spoke to the driver and he will deliver between 18:00 and 19:00.</p> <p> </p> <p>Nothing!! Why make promises that you can't keep??</p> <p> </p> <p>Because you cannot give an estimate time of delivery I have shifted appointments to make sure I am able to take delivery of the router! Why not give an option to go and pickup the router??</p> <p> </p> <p>Will the same now happen again on the next promised delivery date?</p> <p> </p>