"Make a better connection" - Or in my case none at all!

Where do I start with the horror show you guys put on in terms of service.

When calling into your call center to try find out the progress of my order, I was being told the wait time was 1 hour and 16 minutes. Who has that kind of time???? And it was no joke I could get through to noone

After over a week, I had no internet, even after Vuma showed physical evidence they had activated my line, you guys did nothing about it and just kept saying "It is on Vumas side"

Your whatsapp agents took an average of 2 hours to respond to me and man do they have an ATTITUDE!! Here are some sample of the stuff they told me

When asking them to please contact Vuma asap and help me as I need internet.

"Mujahied: i wish that too but im just following what ive been told to do which is chats" - The right answer is "Ill do whatever I can to assist you"

When asking why I have to wait 2 hours for a response:

"Courtney: I think for as long as we have active customers on our Network we will be contacted by them almost every day, likewise, with most call centres, it is a call centre after all." - So you basically justified 2 - 3 hour waits by saying "We are a call centre after all"

What a damn attitude!!!

Then after 8 days of fighting I cancelled with you guys, and the cancellation took exactly 1 minute. Amazing how quick u were to get rid of me as a client.

And in the end I decided to go back to Afrihost and guess what... My line was activated in 8 hours.

You should be ashamed of yourselves!