Lying to customers and cheating them out of money.

I moved to a home that already had a fibre line and Webafrica connection previously. Before moving in I made contact to ask if they were going to bill me for installation as there was an exhibiting line. They confirmed that no installation will be needed and no charge for it. A few weeks later before confirming my order I asked the same. The same was said - NO INSTALLATION FEE WILL BE CHARGED. Low and behold after the first bill they deducted almost R2000 for installation. After asking about it, they just forwarded me the invoicing stating installation was done... And now it's been weeks later and I am being ignored. They are very quick to get you as a customer, but then ***** you over. Should I name the names of the people who helped me? Ticket number: ***