MM
Mathapelo M
1 reviews | Active since Mar 2025
04 May 2026, 13:58
Lying, bad service and Unreliable service provider
Your after sales service is very poor, I have been strugle with this ticket for almost 3 weeks now and everytime I query i do not get any assistance. You guys have told me that a technician will come and solve the issue i have and the ticket gets updated to resolved while I have not seen one at my house and still remain with a service that is not working. I want this sorted today and if not I want the a refund on my account and the service canceled because this is poor service I am getting.😡
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
04 May 2026, 14:05Hi Mathapelo,
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to experience ongoing service issues for several weeks, especially when you’ve been expecting a technician visit and have seen tickets marked as resolved while the service is still not working. Your concerns around the lack of effective follow‑up and the impact this has had on your experience are fully acknowledged.
We can confirm that a fault was logged for intermittent connection, and Vumatel has since investigated and reconfigured the line. At present, they are not detecting any visible disconnections on the line and have recommended reducing the number of users or devices connected to the service to help stabilise the connection. We kindly ask that you follow through with this recommendation and monitor the connection to see if there is an improvement.
Your feedback regarding the handling of the ticket, communication, and the frustration caused by repeated unresolved updates will be shared with our Service Quality Team for review, as this highlights areas where the support experience needs to be improved.
If the issue persists after implementing the recommendation, please reach out to us via direct message on Hello Peter so we can provide further assistance.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to experience ongoing service issues for several weeks, especially when you’ve been expecting a technician visit and have seen tickets marked as resolved while the service is still not working. Your concerns around the lack of effective follow‑up and the impact this has had on your experience are fully acknowledged.
We can confirm that a fault was logged for intermittent connection, and Vumatel has since investigated and reconfigured the line. At present, they are not detecting any visible disconnections on the line and have recommended reducing the number of users or devices connected to the service to help stabilise the connection. We kindly ask that you follow through with this recommendation and monitor the connection to see if there is an improvement.
Your feedback regarding the handling of the ticket, communication, and the frustration caused by repeated unresolved updates will be shared with our Service Quality Team for review, as this highlights areas where the support experience needs to be improved.
If the issue persists after implementing the recommendation, please reach out to us via direct message on Hello Peter so we can provide further assistance.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 14:05
Official
Hi Mathapelo,
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to experience ongoing service issues for several weeks, especially when you’ve been expecting a technician visit and have seen tickets marked as resolved while the service is still not working. Your concerns around the lack of effective follow‑up and the impact this has had on your experience are fully acknowledged.
We can confirm that a fault was logged for intermittent connection, and Vumatel has since investigated and reconfigured the line. At present, they are not detecting any visible disconnections on the line and have recommended reducing the number of users or devices connected to the service to help stabilise the connection. We kindly ask that you follow through with this recommendation and monitor the connection to see if there is an improvement.
Your feedback regarding the handling of the ticket, communication, and the frustration caused by repeated unresolved updates will be shared with our Service Quality Team for review, as this highlights areas where the support experience needs to be improved.
If the issue persists after implementing the recommendation, please reach out to us via direct message on Hello Peter so we can provide further assistance.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to experience ongoing service issues for several weeks, especially when you’ve been expecting a technician visit and have seen tickets marked as resolved while the service is still not working. Your concerns around the lack of effective follow‑up and the impact this has had on your experience are fully acknowledged.
We can confirm that a fault was logged for intermittent connection, and Vumatel has since investigated and reconfigured the line. At present, they are not detecting any visible disconnections on the line and have recommended reducing the number of users or devices connected to the service to help stabilise the connection. We kindly ask that you follow through with this recommendation and monitor the connection to see if there is an improvement.
Your feedback regarding the handling of the ticket, communication, and the frustration caused by repeated unresolved updates will be shared with our Service Quality Team for review, as this highlights areas where the support experience needs to be improved.
If the issue persists after implementing the recommendation, please reach out to us via direct message on Hello Peter so we can provide further assistance.
Warm regards,
Webafrica Crew
MM
Mathapelo M's updateReviewer Update
04 May 2026, 14:11I've been telling you guys that the issue is with the router... It keeps on saying no network whenever we connect. Send a technician to my house to come and take out the router because its not working😡
- How many times should i explain that?
MM
Mathapelo M's update04 May 2026, 14:11
Reviewer Update
I've been telling you guys that the issue is with the router... It keeps on saying no network whenever we connect. Send a technician to my house to come and take out the router because its not working😡
- How many times should i explain that?
Webafrica's replyOfficial
05 May 2026, 12:40Hi Mathapelo, we hear your concern, especially around the missed call attempt and the confusion it caused. That understandably affects your confidence in how the case is being handled.We’ve noted your feedback regarding the previous technician interaction so it can be taken into account during the ongoing fault investigation.Going forward, updates will be shared when there is meaningful progress from the technical team. We’ll continue following up internally so the case remains active and properly addressed.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 12:40
Official
Hi Mathapelo, we hear your concern, especially around the missed call attempt and the confusion it caused. That understandably affects your confidence in how the case is being handled.We’ve noted your feedback regarding the previous technician interaction so it can be taken into account during the ongoing fault investigation.Going forward, updates will be shared when there is meaningful progress from the technical team. We’ll continue following up internally so the case remains active and properly addressed.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
06 May 2026, 12:53 Hi Mathapelo,
Thank you for reaching out and for following up on this. We understand how concerning it is to receive mixed messages, especially when you’ve previously been advised that a case was resolved and you’re still without clarity. Wanting confirmation that a technician will physically attend and test on site is completely reasonable.
We’ve checked the notes on the ticket and can confirm that Vumatel attempted to make contact but were unable to reach you. Despite this, they proceeded to arrange a site visit, even though it was not originally scheduled. This means a technician has been assigned and will attend to assess and test the setup on site as requested. Further updates will be shared with you by our team that manages open line faults as soon as additional feedback is received from Vumatel.
If you need any further assistance, you’re welcome to reach out via a private message on Hello Peter, and we’ll continue to assist.
Warm regards,
Webafrica Crew
Thank you for reaching out and for following up on this. We understand how concerning it is to receive mixed messages, especially when you’ve previously been advised that a case was resolved and you’re still without clarity. Wanting confirmation that a technician will physically attend and test on site is completely reasonable.
We’ve checked the notes on the ticket and can confirm that Vumatel attempted to make contact but were unable to reach you. Despite this, they proceeded to arrange a site visit, even though it was not originally scheduled. This means a technician has been assigned and will attend to assess and test the setup on site as requested. Further updates will be shared with you by our team that manages open line faults as soon as additional feedback is received from Vumatel.
If you need any further assistance, you’re welcome to reach out via a private message on Hello Peter, and we’ll continue to assist.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 12:53
Official
Hi Mathapelo,
Thank you for reaching out and for following up on this. We understand how concerning it is to receive mixed messages, especially when you’ve previously been advised that a case was resolved and you’re still without clarity. Wanting confirmation that a technician will physically attend and test on site is completely reasonable.
We’ve checked the notes on the ticket and can confirm that Vumatel attempted to make contact but were unable to reach you. Despite this, they proceeded to arrange a site visit, even though it was not originally scheduled. This means a technician has been assigned and will attend to assess and test the setup on site as requested. Further updates will be shared with you by our team that manages open line faults as soon as additional feedback is received from Vumatel.
If you need any further assistance, you’re welcome to reach out via a private message on Hello Peter, and we’ll continue to assist.
Warm regards,
Webafrica Crew
Thank you for reaching out and for following up on this. We understand how concerning it is to receive mixed messages, especially when you’ve previously been advised that a case was resolved and you’re still without clarity. Wanting confirmation that a technician will physically attend and test on site is completely reasonable.
We’ve checked the notes on the ticket and can confirm that Vumatel attempted to make contact but were unable to reach you. Despite this, they proceeded to arrange a site visit, even though it was not originally scheduled. This means a technician has been assigned and will attend to assess and test the setup on site as requested. Further updates will be shared with you by our team that manages open line faults as soon as additional feedback is received from Vumatel.
If you need any further assistance, you’re welcome to reach out via a private message on Hello Peter, and we’ll continue to assist.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
07 May 2026, 11:48Hi Mathapelo, we’re glad to hear that your connection is now stable and you’re able to stay connected without interruption after the challenges over the past couple of months. Your request for compensation has been noted, and the faults team is currently reviewing the case in full. This includes the outage period, the previous equipment issues, and the recent resolution following the router replacement. Once their investigation is complete, they will confirm if any service credits are applicable and provide the final outcome. You’ll be updated as soon as feedback is received so there is clarity on the way forward. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 May 2026, 11:48
Official
Hi Mathapelo, we’re glad to hear that your connection is now stable and you’re able to stay connected without interruption after the challenges over the past couple of months. Your request for compensation has been noted, and the faults team is currently reviewing the case in full. This includes the outage period, the previous equipment issues, and the recent resolution following the router replacement. Once their investigation is complete, they will confirm if any service credits are applicable and provide the final outcome. You’ll be updated as soon as feedback is received so there is clarity on the way forward. Warm regards,
Webafrica Crew
Webafrica Crew