Ludicrously poor service from Webafrica

I've been without internet access for more than 2 weeks now. After logging a ticket with Webafrica they determined that TT Connect, the fiber provider is at fault. They dutifully logged a ticket with TT Connect however, that's where we're stuck for more than 2 weeks.

I've been on their atrocious WhatsApp chat system almost daily trying to resolve the issue. All that gets said is that they've escalated the matter to TT Connect and that's all they can do from their side. I've requested manager phone calls and have received only one. Them not being able to hold their service partners to account shouldn't affect their customers service delivery. And to top it all off they billed me for the full monthly amount over the weekend.

I have pages and pages of WhatsApp chats where agents are just incapable of resolving the issue. And when pressed for a manager call back I am ignored. Or promises are made that a manager will call back within 24-48 hours. At their convenience. This is utterly unacceptable and no way to treat clients.

I am at my wits end. I just want to claw back funds for the downtime and cancel but will likely be faced with exactly the same pathetic service.