1 reviews | Active since Feb 2014
LTE Tickets being closed without resolution.
Good day,
On 15 January 2018 I logged a call on the WebAfrica website *** . I was told in reply that the issue has been logged as a fault on my lte service and that a push is underway for a resolution asap. After a month my internet is even worse during 18:00-23:00 than it was in January. I literally cant use it as the latency fluctuates very wildly and I even get download speeds less that 1MB downstream during peak times.
I logged another Ticket with *** on the 20th of Feb 2018. I even updated the Ticket with speeds tests and as much information as I can provide for my terrible connection during peak times. To my Surprise, after a week I still have no response on this ticket and the ticket has actually been CLOSED!. How can this ticket be closed without any feedback or an actual resolution? This is really not acceptable and I am finding WebAfrica's client support very disappointing.
Any help with the above will be greatly appreciated
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah