LTE router refund

We ordered the LTE router middle of 2017. The speeds were terrible (around 1mbps).

Webafrica agreed to a return and full refund. They sent their courier (RAM) to collect the router which I returned in the original box.

However it took months of chasing to get try get the refund. I still haven’t been refunded for the router cost (around 2000).

Eventually they told me they haven’t received the router. Their courier delivered it to the wrong address. I was then told that I must send it to the correct address. They didn’t understand that I no longer have the router.

Have tried for months to resolve this and get my refund. Customer service has been atrocious. We keep chasing and valid response.