1 reviews | Active since Dec 2017
LTE modem - NOT Delivered in 5 business days
I recently signed up with Web Africa on the 28/11/17 .
Up until today I am still waiting for my modem and SIM card to be delivered.
After i signed up I got an e-mail stating that it will be delivered in 3-5 business days.
On the 5th business day (6/12/17) I got an e-mail stating that I will receive the modem on the 18/12/17
I then get an sms (7/12/17)stating that I will receive the modem in the next 8 business days.
To my surprise i get another sms today the 12/12/17 stating that I will receive the modem today between 9am -5pm.
I took a leave day just so that I can be home to receive the modem. I haven't received anything yet. I'm terribly disappointed with the bad service I'm receiving and the actual internet service hasn't even begun yet .I'm scared to see what the future internet service will be like with this company.
Webafrica seems to have worse service than Telkom.
Mr Davidson
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah