KvdM
Karel van der Merwe
1 reviews | Active since Nov 2017
22 Nov 2017, 12:18
LTE Issues
I currently can't use my LTE connection. I get a message saying that I have been capped even though I have tried topping up three times. I can't get through on the call center. I have called five times and waited for more than 5 minutes each time. I opened a ticket but response time is 24 hours at best.
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Webafrica's replyOfficial
23 Nov 2017, 09:48Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Webafrica's reply23 Nov 2017, 09:48
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,