LTE at WebAfrica does not work

I ordered the LTE service on 3rd Nov over the phone. I was instructed to pay the Sim R199 and submit my RICA docs. The router and Sim were delivered on 13th Nov. I called WebAfrica for them to activate, they advised that it takes up to 24hrs. when the 24hrs had elapsed I called an logged numerous tickets which they closed as duplicates...remaining open tickets: ********** ; ********** --> Internet Solution escalation = 1- ********** 3306 (14nov) Sadly, after 10days of calling and complaining, there is still no understanding of what the issue is... now their the senior tech staff (Mujeeb Brey) is avoiding me. their agents put me on hold whilst checking if he available and the calls get mysteriously cut. I have basically lost all hope of ever receiving descent service from WebAfrica. I would caution anyone who is anticipating awesome Black Friday deals from webafrica. Their talk is very cheap. I'd rather pay exuberant data prices than have to beg an ISP for a service i have already paid for... it almost feels like I am dealing with a government department.

see attached ticket history to view the run around they gave me for the last 2 weeks.

distressed customer (NNG05)