1 reviews | Active since Mar 2011
Lte A and no feedback
Every single evening after 9 i have extremely slow speeds, it drops from being 40mbps in the day to 1mbps at night. I’ve logged this with the support email address, they’ve asked me for a screenshot of speeds which i have sent, since then i’ve sent through and email everynight with no response, I am paying 799 for a service that operate only in the day, i would like a refund for the half of the day where it is not working. It’s pathetic that their is absolutely no response from ur support team, i tried calling and wait more than 20mins. I regret moving from Axxess! If i do not receive feedback from your support team by Friday i will lodge a official complaint with ICASA for lack of service
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah