MJ
Mthunzi J
1 reviews | Active since Dec 2017
02 May 2026, 15:34
Low customer experience
Webafrica's slow response and turn around time to resolve issues, is by far the worse I have in counted. Had 2 accounts with them... One has been moved away cause of billing issues that started around late last year 2025. Incorrect billing and stopping connection while money had been debited. So that account I have disconnected but somehow they always try to debit for an account I am not using anymore. The second one, been trying to do a change of ownership since the April, till date it has not yet been resolved. Yet again debits are trying to go off on my account.. Like why isn't their team trying to sort out issues for customers.. Webafrica is the one for great customer experience.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
04 May 2026, 12:42Hi Mthunzi,
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply04 May 2026, 12:42
Official
Hi Mthunzi,
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's replyOfficial
04 May 2026, 12:42Hi Mthunzi,
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply04 May 2026, 12:42
Official
Hi Mthunzi,
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Best regards,