Lousy SERVICE when good support is needed

It is only when things go wrong that the true colours of a company come out. Webafica is a total waste of time. There is no way one can get to talk to anyone in charge after spending literally hours typing and retyping to explain the problem. Eventually I asked that a supervisor rings me. 24 hours later I am still waiting. In the meantime nothing has been done to get my internet connection back. But of course they blame Vumatel. How easy to pass the buck instead of being a real SERVICE provider! I am trying to run a business and expect Webafrica to push Vumatel to do whatever has to be done and keep me in the loop. But that is clearly not what is part of what they call SERVICE. Worst of all is not being able to talk to a human being. Also see my comment about Vumatel.