LL
Lee L

1 reviews | Active since Dec 2014

18 Sept 2018, 10:36

Lousy service Webafrica

Moved into new house. Previous owner had 20mb line uncapped which worked well so we asked for the same package, but almost three weeks now and the router is giving non stop problems and webafrica communication pathetic. Wife works from home so this has adversely affected us. Messages to representative go unanswered. Truly horrible experience especially since it was so simple - we just wanted what previous owner had. Looking at other options now which I was trying to avoid. Go with webafrica is you enjoy being frustrated

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Replies (2)
Webafrica
Webafrica's reply18 Sept 2018, 14:43
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

LL
Lee L's update20 Sept 2018, 09:43
Reviewer Update
We were contacted and the problem seems to have been a configuration issue and seems to be resolved. But you see that is the problem. It tales over 2 weeks to sort something as simple as configuration issue. Why so long? And I made it clear from day 1 that we work from home and need to stable connection. You are fairly priced and the previous owner complimented your business, but in my view you have to improve you communication, and especially troubleshooting communication, to become and industry leader.