Lost their touch

I'm now struggling for more than a week to do a order on a sim.

My sister did a switch on her account on my advi*****t and now Web Africa is making her pay for both the LTE and Fiber but it was supposed to be a switch from the one to the other, the call center just said she was supposed to give notice, but it does not make sense as it was a switch at the same service provider.

They also don't have a call center any more whit humans, they only have a slow support on a bot chat, and if you eventually get to type chat to a human it takes for more than 30min to get a answer for a simple question

They used to be good but lost their touch