WS
Wesley S
1 reviews | Active since May 2013
14 Sept 2015, 14:24
Long waiting times for someone to answer
Hi have sent support tickets since Friday . NO REPLY. <br> <br> I have phoned multiple times today using approx R52 in prepaid airtime and I have not yet spoken to a consultant!! <br> <br> Come on WA, I've stuck with you since you opened your doors years ago. Please don't drop your standards like this. Hire some more staff.
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Webafrica's replyOfficial
15 Sept 2015, 14:05Hello wesleyschott,
It is definitely not in our best interest for our customers to feel this way, we will do everything on our side to get this sorted for you,
Our billing team has tried to reach you earlier today, however could not get through to you,
They will try and make contact again, and resolve whatever is outstanding on your account,
Please accept my apologies for the inconvenience which this has caused.
Regards,
Mujeeb
Online Team
It is definitely not in our best interest for our customers to feel this way, we will do everything on our side to get this sorted for you,
Our billing team has tried to reach you earlier today, however could not get through to you,
They will try and make contact again, and resolve whatever is outstanding on your account,
Please accept my apologies for the inconvenience which this has caused.
Regards,
Mujeeb
Online Team
Webafrica's reply15 Sept 2015, 14:05
Official
Hello wesleyschott,
It is definitely not in our best interest for our customers to feel this way, we will do everything on our side to get this sorted for you,
Our billing team has tried to reach you earlier today, however could not get through to you,
They will try and make contact again, and resolve whatever is outstanding on your account,
Please accept my apologies for the inconvenience which this has caused.
Regards,
Mujeeb
Online Team
It is definitely not in our best interest for our customers to feel this way, we will do everything on our side to get this sorted for you,
Our billing team has tried to reach you earlier today, however could not get through to you,
They will try and make contact again, and resolve whatever is outstanding on your account,
Please accept my apologies for the inconvenience which this has caused.
Regards,
Mujeeb
Online Team