S
Sisamagele
1 reviews | Active since May 2026
03 Jun 2026, 11:34
Long waiting period ...
Long waiting period without getting any assistance for almost two days
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Replies (1)
Webafrica's replyOfficial
03 Jun 2026, 11:41Morning Sisamagele
Thank you for taking the time to share this with us.We understand how frustrating it is to experience long waiting periods without receiving the assistance you need, especially over a couple of days. That is not the experience we aim to deliver, and we appreciate you bringing it to our attention.We can confirm that our support agents managed to connect to your chat session just under an hour ago. They have since addressed your cancellation request for your previous address and logged the matter with the relevant teams for further processing.We appreciate your patience while this is being handled, and we’ll ensure the relevant teams continue working on it through to completion.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this with us.We understand how frustrating it is to experience long waiting periods without receiving the assistance you need, especially over a couple of days. That is not the experience we aim to deliver, and we appreciate you bringing it to our attention.We can confirm that our support agents managed to connect to your chat session just under an hour ago. They have since addressed your cancellation request for your previous address and logged the matter with the relevant teams for further processing.We appreciate your patience while this is being handled, and we’ll ensure the relevant teams continue working on it through to completion.
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 11:41
Official
Morning Sisamagele
Thank you for taking the time to share this with us.We understand how frustrating it is to experience long waiting periods without receiving the assistance you need, especially over a couple of days. That is not the experience we aim to deliver, and we appreciate you bringing it to our attention.We can confirm that our support agents managed to connect to your chat session just under an hour ago. They have since addressed your cancellation request for your previous address and logged the matter with the relevant teams for further processing.We appreciate your patience while this is being handled, and we’ll ensure the relevant teams continue working on it through to completion.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this with us.We understand how frustrating it is to experience long waiting periods without receiving the assistance you need, especially over a couple of days. That is not the experience we aim to deliver, and we appreciate you bringing it to our attention.We can confirm that our support agents managed to connect to your chat session just under an hour ago. They have since addressed your cancellation request for your previous address and logged the matter with the relevant teams for further processing.We appreciate your patience while this is being handled, and we’ll ensure the relevant teams continue working on it through to completion.
Warm regards,
Webafrica Crew