Lockdown with no connection

My rooter was delivered on Friday the 3rd April after waiting 2 weeks for delivery.This is where my nightmare started.After connecting the rooter I realised that I am still not connected so I called Webafrica's technical support...well guess what they do not have any people answering from technical support.I have calling the technical dept on Friday..Monday and today and this has cost me R800 in airtime.I get send tickets and explanations on how to set up the rooter.I have DONE this and still not connected.This is the 7th April and still no one from Webafrica is getting back to me.I DO NOT WANT ANOTHER MESSAGE WITH STEPS TO FOLLOW!!!I need support to CALL me in order to assist me.I am at my wits end..cannot work because I am not connected.Awful service from Webafrica.