Live Chat???

After paying my Webafrica account, (and the money coming off my account) one page on my Customer zone reflected that I had paid, and 2 other pages on the Webafrica customer zone reflected as unpaid. My internet was switched off. They have a live WhatsApp chat function. I tried to use this to sort it out. After waiting for 40 minutes to actually chat with someone, finally I got a message from Wongalethu Vakala. After explainig the situation to him.... Nothing... no response, no I hear you, just absolutely to resopnse from Wongalethu Vakala on out WhatsApp live chat. and here I sit, using my neighbour's internet. Notihng from Webafrica from my tickets or the Live Chat.