Literally worse service than Telkom

Terrible experience with both WebAfrica and the courier company they use - CourierIt

It's been two weeks now, WebAfrica initially sent my LTE router to the wrong address (entirely different province) despite having the correct information. Then when finally receiving it a week and 2 days after I paid, I found I couldn't complete the set up because the router was falty (Friday 13 sep 2019) The agent I spoke to insisted that it was because I had to wait for connection which would be 48 hours (business days) so now looking at Tuesday the following week before I had a connection.

I was actually connected on morning of Saturday the 14th but still could not complete the setup, also the connection was terrible (0.2mbps down and 7mbps up and sometimes had a ping of 13 seconds - NOT MILLISECONDS - seconds)

They finally decided to send out a new router Monday afternoon, I think, and I was told that it would arrived on the 18th of September before 5pm. So I organise that I can be around for the day. 5pm comes and goes. No delivery, agents can't find where the package is because the courier company is closed after 5pm. The courier company tells me they can't search for the package based off just a name or address (didn't send me a waybill) because they deliver 100 packages a day for WebAfrica so it would be impossible to track down one just using an address and name.(despite the fact that they did just that a week ago for me) Then the CourierIt guy tells me he can search through each one manually to see if it's there and he walks away from the phone. He didn't have my name or address yet so he was just trying to waste my time literally.