Literally worn down by bad service

This is by far the worst company I’ve ever dealt with. Not ISP, not telecommunications company but company. My complaints and disputes are all unresolved and we are heading towards the 3rd month. They are fundamentally now just taking money from my account without my consent as I have cancelled my service more than a calendar month ago but they seem to refuse to log the cancellation. I have spoken to no less than 9 agents. I have lodged a complaint with ICASA who is now waiting on Webafrica… big mistake. I would not recommend this excuse for a service provider to my worst enemy.