Literally “Disgusting” service provided by WebAfrica

Hi, all sorry for the following rant:

WebAfrica has by far provided the worst service I have ever received in my life!

On 7 July I app**** for an LTE internet service package with an agent Dominec Magampa via WhatsApp. All was well, I stayed the deal I wanted and he confirmed it and placed the order.

The delivery was delayed as a result of the looting that had taken place which was understandable.

However, once I did receive the delivery on 21 July it was only the SIM card and the router had not been delivered. I decided to inform them on WhatsApp, I had to wait 3 hours before even chatting with an agent. Once I did they transferred me from department to department and from agent to agent and still no one could solve the problem, this continued initial 8pm they night.

The next day I decided to call them and I was on hold for about 20 minutes but I got through to an agent, again they kept transferring from the sales to the provisioning department and they both said that it by department was at fault, eventually I spoke to and agent Tiyani who was the first helpful person I spoke to, he actually listened to the problem instead of transferring me to another department, he emailed his manager and said he will get back to me later that day. I did not hear from him.

The next day I called again and asked to speak to Tiyani again and then he informed me that my deal had to be cancelled and ordered again, so I have to wait 3-5 working days.

I was told that I have to pay for delivery a second time which I refused to do as this was an error on WebAfrica’s part, they had accepted this but into after debiting my account anyway, thereafter they issued me with a credit note.

That’s brings us to today 28 July I received delivery of my router and sim card only to find that the router itself and it’s box contains DEAD BUGS!

I am furious and I asked to speak to a manager and I was told I have to wait 24 hours to for one to call me and this is ridiculous as this is gross negligence on WebAfrica’s part.

I have since cancelled my services with them!

And I have included some pictures of the insect infested device!

Please save yourself a lot of issues and never use this internet service provider!