L
Lydia
1 reviews | Active since May 2026
04 May 2026, 12:55
Literally a day Afte...
Literally a day After writing a good review i have been with webafrica 5years yet this time i got the Worst Service ever they debited account on the 1st then out of blue no internet access since the 1st at around 1pm your Agent keep transferring to the next Agent who keeps telling me to restart router 4days no internet i have called no assistance ,whatsapp still no assistance this is totally Unacceptable,Yandisa,Siyabonga,luyanda,Jessie etc bounced from one Agent to the Next no Help
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Webafrica's replyOfficial
04 May 2026, 13:25Hi Lydia,
We understand how frustrating and unacceptable this experience must have been, especially after being with Webafrica for five years and having your account debited while being left without internet access for several days. Being repeatedly transferred between agents and receiving the same troubleshooting steps without resolution is understandably disappointing.
We can confirm that a reconnection order has been placed on the account, and an escalation has been logged with our Activations Team to urgently review the account and address the disruption. The Activations Team will provide email feedback once their review is complete. Your experience, including the multiple handovers and lack of progress, will also be shared with our Service Quality Team so this can be reviewed and improvements made to prevent a repeat of this situation.
If you require further assistance while this is being addressed, you’re welcome to reach out to us again via direct message on Hello Peter.
Warm regards,
Webafrica Crew
We understand how frustrating and unacceptable this experience must have been, especially after being with Webafrica for five years and having your account debited while being left without internet access for several days. Being repeatedly transferred between agents and receiving the same troubleshooting steps without resolution is understandably disappointing.
We can confirm that a reconnection order has been placed on the account, and an escalation has been logged with our Activations Team to urgently review the account and address the disruption. The Activations Team will provide email feedback once their review is complete. Your experience, including the multiple handovers and lack of progress, will also be shared with our Service Quality Team so this can be reviewed and improvements made to prevent a repeat of this situation.
If you require further assistance while this is being addressed, you’re welcome to reach out to us again via direct message on Hello Peter.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 13:25
Official
Hi Lydia,
We understand how frustrating and unacceptable this experience must have been, especially after being with Webafrica for five years and having your account debited while being left without internet access for several days. Being repeatedly transferred between agents and receiving the same troubleshooting steps without resolution is understandably disappointing.
We can confirm that a reconnection order has been placed on the account, and an escalation has been logged with our Activations Team to urgently review the account and address the disruption. The Activations Team will provide email feedback once their review is complete. Your experience, including the multiple handovers and lack of progress, will also be shared with our Service Quality Team so this can be reviewed and improvements made to prevent a repeat of this situation.
If you require further assistance while this is being addressed, you’re welcome to reach out to us again via direct message on Hello Peter.
Warm regards,
Webafrica Crew
We understand how frustrating and unacceptable this experience must have been, especially after being with Webafrica for five years and having your account debited while being left without internet access for several days. Being repeatedly transferred between agents and receiving the same troubleshooting steps without resolution is understandably disappointing.
We can confirm that a reconnection order has been placed on the account, and an escalation has been logged with our Activations Team to urgently review the account and address the disruption. The Activations Team will provide email feedback once their review is complete. Your experience, including the multiple handovers and lack of progress, will also be shared with our Service Quality Team so this can be reviewed and improvements made to prevent a repeat of this situation.
If you require further assistance while this is being addressed, you’re welcome to reach out to us again via direct message on Hello Peter.
Warm regards,
Webafrica Crew