Listen to a customer

Dear WebAfrica,

I was in communication with Nicola Grebe. I asked her so nicely, wait for me for my bnumber after my fiber install

I now got a bill for "going active" ....

How in heavens name can I be billed for something that isnt usable ??????

The router will take 2 days.

I NOW REGRET THIS MOVE SERIOUSLY ! Why cant a business listen to a customers needs ????