Line Sync speed and constant disconnections/Unresponsive support

I had really hoped that I would not have to resort to using Hellopeter, especially not after having an amazing first month experience with WebAfrica. But after waiting over a week for further response on a ticket I had logged, It seems this is the way it will have to be.

I had logged the ticket(# ********** ) with WebAfrica on the 25th of August, in regards to an issue where my line was syncing at 5Mbps, instead of the 8Mbps as per my account with WebAfrica. At first there was quick enough responses on my call, despite being logged over a weekend, and a Telkom Technician was arranged to come to my place on Tuesday the 29th of August. The Technician came out and, despite trying to pull a fast one and telling us we need to buy a new telephone from Telkom as ours is old and will give us problems with our ADSL line, managed to resolve the issue and get the sync speed back to normal. However, at around 11pm the same day, the sync speed dropped back down to 5Mbps(and since then, on multiple occasions, going lower than even 1Mbps). At the same time, this seemed to cause a new issue on my line where the connection on my line completely drops quite regularly. I reported this on the SMS sent from Telkom, and after getting an SMS late the next day to say the call had been closed on Telkoms end anyway, reported this on my Ticket logged with WebAfrica. I have since posted multiple updates and requests for further information on the ticket, with no response from any WebAfrica representative.

I have resorted to opening a new ticket(# ********** ) a few minutes ago, in an attempt at getting any form of action from WebAfrica.

Can someone please urgently contact me in regards to the problems I am experiencing on my line. I would like to be able to go into the weekend without too much trouble in regards to being able to use the internet to the full extent that I am paying for.

Kind Regards, Simon.