Line still not released after 38 days with no internet

It has now been 8 days since Webafrica’s last response on this complaint and I have received absolutely no communication from them despite their public commitment to provide feedback once their review was completed.

To date:

• No update has been provided regarding the investigation. • No explanation has been provided regarding the R885 billing. • No confirmation has been provided regarding the cancellation status. • No confirmation has been provided regarding the release of the fibre line. • The line remains unreleased, preventing me from moving to another provider.

Webafrica acknowledged that I received conflicting information from multiple agents regarding activation, billing, cancellation and line release, yet after 8 days they have still failed to provide a single clear answer to any of these issues and release the line.

It now seems like they are standing on their initial position of not releasing the line until the 1st of July for absolutely no reason.

I have now been without a resolution for over a month and remain unable to proceed with an alternative ISP because the line has still not been released.

At this stage, the lack of communication and failure to release the line within 5 days as previously communicated is unacceptable and has forced me to continue with the case with ICASA.

I request immediate line has been released.

If Webafrica contends that the service was ever activated and, if so, proof thereof.

I will continue to document all delays and contradictory information received throughout this process.