1 reviews | Active since Oct 2018
Line speed throttled by half after cancelling
Useless technical support, and they throttled my 100MB/s fibre line by half after I cancelled to move to a new provider! So for about a month, the line is running at 50MB/s, and the support staff do nothing to answer any questions about why this is. Their cancellation period is a full calendar month, so I now have to put up with a slower line, for the same price - ridiculous.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica