Line Down for Three Weeks, Unacceptable Service

Over the past three weeks, we have had to open a flurry of tickets in the hope of seeing our faulty connection repaired. Yet our connection is still down for most of the day, costing us time and money, as an Internet connection is the essence of our business.<br> Web Africa first apologised for its erratic service, observing that indeed our line required an engineer's attention, but did not act to ensure its restoration. <br> When we reported the ongoing fault again, we received no response, and our ticket was eventually closed \because we had not rep**** to it in two days"- absurdly"