JK
Jacques K
1 reviews | Active since Mar 2011
26 Feb 2015, 12:45
Line down for 2 weeks
My adsl line has now been down for 2 weeks. The only feedback i am getting from Web Africa is \Telkom is trying to replicate the issue". What is there to replicate the line is down. No dial tone!<br> <br> I have my line rental with Web Africa because you state that you deal with Telkom. I can also report a fault online and never follow up. Web Africa is not living up to their promises."""
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Webafrica's replyOfficial
12 Mar 2015, 17:32Hello jacques0kruger,
It's never good hearing that a customer is this unhappy with us and we understand why you're upset.
Our guys have logged this issue with Telkom and due to Telkom's workload this issue has taken longer than expected. I've asked our guys to follow up with Telkom constantly and to keep you in the loop daily.
We would like to apologise for the frustration and inconvenience cause by this issue and we hope this issue can be resolved soon.
Regards
Mkhululi
Online Team
It's never good hearing that a customer is this unhappy with us and we understand why you're upset.
Our guys have logged this issue with Telkom and due to Telkom's workload this issue has taken longer than expected. I've asked our guys to follow up with Telkom constantly and to keep you in the loop daily.
We would like to apologise for the frustration and inconvenience cause by this issue and we hope this issue can be resolved soon.
Regards
Mkhululi
Online Team
Best regards,
Webafrica's reply12 Mar 2015, 17:32
Official
Hello jacques0kruger,
It's never good hearing that a customer is this unhappy with us and we understand why you're upset.
Our guys have logged this issue with Telkom and due to Telkom's workload this issue has taken longer than expected. I've asked our guys to follow up with Telkom constantly and to keep you in the loop daily.
We would like to apologise for the frustration and inconvenience cause by this issue and we hope this issue can be resolved soon.
Regards
Mkhululi
Online Team
It's never good hearing that a customer is this unhappy with us and we understand why you're upset.
Our guys have logged this issue with Telkom and due to Telkom's workload this issue has taken longer than expected. I've asked our guys to follow up with Telkom constantly and to keep you in the loop daily.
We would like to apologise for the frustration and inconvenience cause by this issue and we hope this issue can be resolved soon.
Regards
Mkhululi
Online Team
Best regards,