Lies lies and more lies. Paying for services not delivered.

<p>WebAfrica used to be great, instant responses and always helpful, until 2017. Upgraded to a 4mb line uncapped and life was good, got downgraded without my knowledge to a 2mb line and barely got download speeds of 50kbps. It tooks up to 5 minutes to load a simple google search page, imagine the pain trying to load my assignments and work?</p> <p>After multiple calls WebAfrica tells us to call telkom since they can't provide us with the 4mb line to our area. Now we find out from telkom that they can provide the line? Telkom put us back up to a 2.5mb line, which mean that I can finally use the internet again at 200 kbps. But it still bugs me that WebAfrica would downgrade us without informing us then say we need to contact telkom. When we sign for a 4mb line and pay for a 4mb line isn't it resonable to expect that a 4mb line is delivered? Instead all we got was excuse after excuse and having to struggle to not even get what we paid for. </p> <p>Telkom . although slow, responded and helped us and advised us to contact WebAfrica, our trusted ISP who downgrades without informing us.</p>