Lies, Lies and more lies

I currently have an account with webafrica. i am based in CT. a staff member, who has moved to a new premises in Jhb has fibre connected but not live. i contacted webafrica to find out if they could connect her as a matter of urgency. lines were tested and established that service can be rendered. i was given cost by Leon for the package and was told the line would be activated with vodacom with 24 to 48 hours. i placed the order for the new line that was the 13th Jan. to date since 15th, all 5 emails have gone unanswered, i have something like 25 interactions on their whatsapp system, 3 or 4 on their Messenger system - ALL UNANSANSWERED. the moment i contact them for a new service suddenly someone is available to take the order!!!!! but NOT to resolve my delinquent order!!!!! Did i get **** to to get authorise an order???