Webafrica

<p>Good day Management Team</p> <p>Well, I am a fairly new customer to Web Africa from the 29th June 2017 my ordeal started with you guys.</p> <p>You state that your customer service is 99% well, to be honest, is 10% cause I had the worst time ever and I have made staff known about it cause utterly lies and bulls&hellip;..t On the 29th June 2017 I signed up for the LTE-A package all seemed so nice and good but the lies and deceit was put in from Web Africa is totally not on, well here it for yourself, I was told anybody ca sign for the package cause all Rica detail will be uploaded after this call, which also was said that the package will be delivered 3-5 working days &nbsp;( 10-15 Days)</p> <p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; After I uploaded my documents I got this message: We have great news&hellip; your RICA application for LTE at Home has been approved. well, that tells me already I am successfully Rica correct?</p> <p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; I called the WA on Friday to make sure if anything else is needed ad finding out about package I was told package should be weekends or latest Tuesday 4th July which really made me happy so the agent advised&nbsp; should call&nbsp; I.S so I did immediately but I.S didn&rsquo;t recognize me at all and asked they have no dealing with me which upset me making me think you guys are ********, so I immediately called back WA and spoke to Alica the receptionist and I made understand how I felt and how I was being run around she was surprised and said that not the way how we run things the agent was supposed to call IS not you so immediately she transferred me to Shyam she was very helpful and tried her best as well&nbsp;</p> <p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Eventually the couriers called me Thursday 6th June so she advised me delivery can be 3-5 days I told her bull**** and I am not going to argue with her I will take it up with W.A and she advised I must have Rica document so I asked her why not cause I already sent all that stuff and have been already approved but I will take it up with W.A.</p> <p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; So I pulled some string with the courier company and delivery was done by Friday 7th July 10 am, so I immediately put the device on and to my frustration I notice the mode light was red so I called up Shyam immediately I explained to her the situation and I told her the whole bull**** website to need to be changed cause your state the router is Your plug and play router utter nonsense it's not plugged and play its plug and stress, so she apologised so forth I told her it might be a sim provision issues so she advised that it ill take 24/48 hours which I was not impressed at a;ll cause even a longer wait now your already debited me and I am still waiting for my service, so I called again later that evening and was told it was a script so forth more bull **** lies do this idiot know they dealing with a Forensic Network Engineer here (LMAO) but now you know so just lies and lies and lies</p> <p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; So Saturday I called again 8th July 2017 and spoke to a very tech savvy agent Zainab Samuels she was very assistive and helped where she could I also made her known the issue I have been having from day one and made her understand I dropped my ISP for you guys but the service I am getting as a new bee is totally bull cause all called were made from my cell phone and the wait times are ridiculous and the agents are pathetic</p> <p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; So she advised she will call I.S and rectify the issue which she did she spoke to Dillon from there and he called me back and advised me that the guys who handle this issue is weekend off that really ****ed me off cause I was promised weekend my service will be on but like again lies lies lies now if the agents listened and pulled their fingers from the ass and called IS on Friday the problem would have been resolved. So tell me how would you like to assist me</p> <p>7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pay my mobile bills, or pay my internet bill</p> <p>8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Like serious I understand this is teething phases but remember most customers out there are tech savvy or more like myself so Step up the game and stop bull****ting customers please</p>