MH
Mark H

1 reviews | Active since Apr 2011

24 Oct 2017, 17:00

**** About Coverage

We placed an order with WebAfrica for a Vumatel Fibre Line. We were told they cover our area, yes our building is cover, no problem! So we sign the lease on the build and plan our company move to the new office as the Fibre will be installed, all happy! We go to installation, Vumatel are 1 hour late, they don't phone us, we have to phone them. They say oh our technician was at the building yesterday, Vumatel, not in the building, with a huge attitude! We phone WebAfrica as we placed our order with them, they check the Vumatel website coverage and say there is no problem and they will get back to us. They don't! We leave messages, are placed on hold for 10 min - 15 min at a time and are told they will get back to us again. So I'm guessing WebAfrica and Vumaltel don't mind lying to their client about actual coverage anything to just get the order. Anyway, we sit and wait for days on end for them to actually tell us what's happening. What a Joke

0
Replies (2)
Webafrica
Webafrica's reply25 Oct 2017, 07:39
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah

Best regards,

MH
Mark H's update27 Oct 2017, 16:23
Reviewer Update
Hi Rafeeqah, If I did what you would ask, that would make about the 3rd or 4th unanswered tickets. You clearly didn't read my complaint, you just have a standard response!!!!