*****!

The worst company I’ve dealt with EVER. I requested a downgrade on my account in the month of September which I was told it would kick-in the new month (October) and I would then start paying the new package amount. Now mind you before I did this downgrade I had a credit amount with them, nonetheless new month kicks in and I pay the new amount in full.

Now for the entire month of October they keep sending me emails and sms saying I still owe them money (although I was told my account was downgrade and new amount would have to be paid on the new month, October) the person and/or robot agent clearly ****!

Now they’re trying to force me to pay an amount I never owed or agreed to. To make matters worse you can never get a hold of them telephonically nor can you get someone/an agent to call you back.

They don’t even deserve a star rating at this point! EXTREMELY POOR CUSTOMERS SERVICE!!!!!