1 reviews | Active since Dec 2016
**** ****, Your Fibre Is On Fire!!!
At the end of July, I phoned Webafrica to downgrade my account as I was going to be overseas for a month and didn't deem it necessary to pay for data I wasn't going to use. Surprise surprise at the end of the month I received a bill for the full amount. Obviously, I called to challenge this and was promised it would be rectified. Come end of September and still no discount was made. I just phoned them and after holding for 16 minutes I finally hung up. Why do I have to follow up and get upset for promises made and not fulfilled? Talk about ****ty service - so annoyed and disappointed
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah